How to contact the call center of Permata Bank is very easy
How to contact the call center of a gem bank is not as difficult as it seems. It’s hard for some people because they don’t know how. In fact, if you know how to contact this call center, the person should be aware that the method is very easy. When contacting the call center, customers need a lot of help.
This is because the call center reaction is very fast in solving various kinds of problems. It is not appropriate not to contact him in case of confusion in banking. This is because the problem will not be completely solved, even if you have learned from many articles. This is because the information is invalid.
It will be easier if you directly contact the call center of Permata Bank. This is because the question will be answered directly by CS. The answer from CS is definitely official and the same as the answer that will be received when it comes directly to the bank. So make sure you know how to contact cs.
How to contact the call center by phone
The first way to contact the call center is, of course, by phone. Permata Bank itself divides its services into several contacts. The first service provided is called PermataTel. This is the most common type of service that anyone can use. PermataTel itself is available in two contacts.
The first contact is for domestic needs, while the second contact is for foreign needs. For the first contact, you can contact him at 1500-111. As for the second, you can contact him by calling +6221-1500-111. You can contact the call center of the gem bank at any time.
This is because the cs of both services are available for 24 hours. Actually, the availability of cs in 24 hours is not only for the first service. Other services such as priority banking and pre-banking are also available within 24 hours. However, the contact between the two is obviously different from PermataTel.
For priority banking, you can contact it at 1500-100. The room is intended for domestic use. Meanwhile, if you are abroad, you need to call +6221-1500-100. The priority banking sector itself is not available to the general public. The service is intended only for priority customers.
This limited service is also owned by the banking company Jeins Preffered. This is a high-quality service that can only be used by premium customers. There are also two types of rooms depending on the location of the client who is applying. If you are in the country, customers can call 1500-110.
Meanwhile, while abroad, customers can call +6221-1500-110. Although the service is available within 24 hours, there are differences when contacting it during working hours and other hours. During working hours, the available CS is more numerous. Because of this, the phone is very rarely delayed.
You can contact the call center inother ways
Besides being on the phone, you can also contact permata bank call center in other ways. The first way is to take advantage of email. The official email address of the bank’s own gemstone is care@permatabank.co.id. To contact him via email, first log in to your personal email address.
Then create a new message and enter the intended address. Do not forget to also enter the title of the complaint or question to be given. In the message box, type the problem you’ll encounter in detail. Do not forget to also conclude a personal contract, starting on full behalf and ending with the account number.
By receiving an email from a consumer, the bank’s call center will best understand the intention of the email. Also, it still takes a wait time for the CS to give the best answer. Therefore, make sure that the above questions are done in as much detail as possible. This method can make it easier for CS to understand complaints.
This obviously makes the messages sent faster to reply. Apart from email, you can also contact Permata Bank via social media. One of the bank’s most active gems on social media is Twitter. Contacting him via Twitter is also not very difficult.
First, prepare your personal data and accounts as fully as possible. When you’re ready, log in to your personal Twitter account. After logging in, look for an official bank gemstone account. The official account itself is @permatacare. The official account of the gem bank call center has the characterization that it is similar to other official Twitter accounts.
Once the account is found, there are two ways to contact. These methods include via DM and mention. For matters that have the nature of privacy, you can use DM, as it must include some personal data, such as when contacting via email. But for those who have questions, just mention them directly @permatacare.
Additional information related to the call center
Often there are some questions related to the call centers of a precious bank. One of the most common questions related to costs when contacting a call center. Please note that every time you call a number, there is a tariff. Naturally, tariffs are different when applying for home and abroad.
When applying abroad, interlocal tariffs will be used. Meanwhile, if you apply domestically, the rates vary depending on the SIM card used. In fact, contact via email and social media is an outlet that can be chosen when the customer does not have credit in stock.
With it, complaints can still be expressed, even if it is not as fast as when using the phone. Actually, the bank’s own call center is developing a technology called Voice ID. With this technology, data validation when making a call can work faster. Some consumers do complain about verifying this data.
This is because it takes a long time to validate the data so that it consumes a large amount of customer credit. With the existence of a voice identifier, data verification is not actually carried out orally. However, the system will detect the voice of the party making the call.
With this detection, the system will immediately know whether the person calling before is you or not. But to use the voice ID service, you first need to register your vote. This voice registration is done through PermataTel, which has been explained above that phone number is 1500-111.
Be sure to contact him when the problem arises
Don’t let him not go to the permata bank call center when a problem arises. In some conditions, contacting the call center is mandatory. One example is swallowing or losing your ATM card. If this happens, contact the call center directly to block the ATM card.
If this block is not executed, it may turn out that the ATM is used by the other party and the balance in it is lost instantly. Blocking it with a call center may be the best preventive effort. In addition to blocking an ATM card, you are also obliged to contact the call center if there are urgent conditions.
For example, ATMs often have problems, even if you are going to make important payments. It is impractical to wait until the ATM is restored, since the time cannot be determined. It would be better to contact the call center directly. This is because the call center itself provides the functions of transferring and paying for various services.
Having the advantages that will be obtained when contacting it, be sure to save the precious contacts of the bank on your personal mobile phone. This will be very useful if at any moment you have a sudden need. Thus, you no longer need to look for contacts of the gem bank call center when you need it.