The UOB call center, a feature that must be used by customers
The UOB call center feature is a service that can be used by customers and non-customers alike to get accurate information about the banking world. Thus, people can choose information more accurately from reliable sources.
This feature was created to help customers and non-customers avoid being entangled in fraud motives on behalf of the bank concerned. So, do not just digest a new brute, call the consumer’s call to get the correct clarification from the bank.
In addition to helping customers avoid the problem of fraud, customer service calls also have several other functions. If you have a complaint or problem with the relevant bank, simply contact the bank using the consumer call function.
Features like this should be used because so far few people are aware of its benefits. By hosting a problem, the bank cannot know and solve the problem. This feature should therefore be used by customers when they encounter complaints.
Complaint handling process using the UOB call centre function
Filing a complaint when a banking problem arises, both administrative and non-administrative, can be done easily. Here are the methods of complaints that are consistent with the procedure on the part of the bank. Use this feature if you find complaints in banking activities.
You can contact the UOB call center at 14008, this service is open 24/7, so whenever there is a problem, it is immediately reported. Report in detail the complaints you have received so that the bank can deal with the problem as soon as possible.
Once the customer has reported the complaint, the bank will immediately follow up on the issue. This process will be carried out immediately as UOB prioritizes customer convenience. So, after reporting the problem, you will be immediately investigated.
When the problem has been detected, the next step is an investigation by the bank. This investigation process usually takes relatively long depending on the complexity of the problem. It is possible that the investigation process can be completed in a day when the problem that occurred is easily resolved.
Once the bank has obtained a common point on the problem, the customer will be contacted immediately. If the customer agrees with the bank’s payment method, the problem will be declared complete. But what if the customer is not satisfied with the results provided by the bank.
If the customer is still not satisfied with the settlement proposed by UOB, he can mediate with BI or OJK. By using this mediation, it is hoped that the problems encountered by clients can be solved effectively. No one else feels aggrieved by the incident.
In addition to the UOB call center, complaint reporting can be sent by email
The complaint function using this email will be very useful if you are abroad. by using email, wherever you are, you can always report different types of complaints. The reporting process is also very fast as there is already its own server for email complaints.
If you want to use the messaging feature as an alternative to the UOB call center , just send a message to the UOBCare@uob.co.id. Without having to wait long, the email will be immediately answered by the bank. So it’s not much different from using conventional reporting methods.
The messaging feature can also be an alternative when you are facing a rather complex problem. Attaching evidence data will be easier using email, as you can send image or video files as evidence. Thus, the bank will find it easier to investigate the problem.
If the client is cooperative and provides a full complaint report, the processing process can also be faster. You may also not need to go to the branch if you can attach enough data to support the complaint of the problem.
As a bank that prioritizes the convenience of its customers, UOB will do its best to solve various problems. So you don’t need to be afraid to report the problem you’re experiencing. The bank is guaranteed to be able to solve the problem.
Not only give promises, but UOB is able to prove its performance
To prove its concern for customer complaints, the UOB call center feature is not only provided. The bank acts seriously to solve all problems and there are always concrete reports on the case. Even customers can see the issue management report directly.
If you open the complaint page on the official website of UOB bank, at the bottom of the website, there will be a publication on the handling of the case. The page contains data on cases encountered by clients. The percentage of cases treated is relatively high as it reaches more than 90%.
Perhaps other banks are only able to give promises, but UOB provides evidence of management performance. They are not afraid to report if there is indeed a case that is not over. It is proven that in 2019 there are cases that have just been completed in 2020. This is proof that the bank is committed to solving the problem.
The UOB call center is the first door that connects customers to the bank. If the customer does not use this door, the problem will not be solved quickly. Therefore, whatever complaints you feel when using this bank, report them immediately.
The bank really appreciates customer complaints. The report can be used as a reflection to continue to improve services as much as possible for customers. Without reports, related parties will not be able to correct errors within the agency.
If you’re having problems, take advantage of the consumer call feature, send an email, or go directly to the nearest branch. The parties concerned will be happy to accommodate and resolve the matter. Thus, consumer comfort can be maintained so that the bank’s reputation can be well maintained.
Avoid fraud by using the UOB call center
Several criminal cases on behalf of a bank are currently on the rise. As a savvy customer, of course, you need to confirm every piece of information. Don’t be too easily tempted by the sweet words of accomplished scammers who want to empty their wallets.
The number of cases of fraud occurs because quite a few customers underestimate the importance of customer service. They were reluctant to confirm and found themselves trapped in the criminal trap. While by making calls from consumers, this can be avoided.
In addition, victims are also not a little reluctant to report crimes that have happened to them. In fact, with the reports of these victims, the bank can work with law enforcement officials to deal with the criminal case.
Without related victim reports, it will be very difficult for banks to manage it. So make the best use of the features that have been provided by the banking company for the convenience of the public. Reporting fraud on behalf of a bank is a commendable act.
You can even get the appreciation of using this feature to avoid increasing the number of victims. Wouldn’t it be better if you participated in the prevention of the next victim. The activities of public banks will also be healthier with the conscious activity of reporting.
Do not underestimate the characteristic of the bank’s consumer calls. All kinds of reports, you will be accommodated and also investigated immediately. So, to create a good banking atmosphere, use the UOB call center feature to report all kinds of financial and non-financial complaints.